Pretty Butterfly Earcuff 14K Gold-plated

To help you find your perfect fit, we recommend consulting our size charts. Scroll down to the appropriate section.

US Size	EU Size (Circumference in mm)	Diameter (mm)
4	47	15.0
5	49	15.7
6	52	16.5
7	54	17.3
8	57	18.1
9	59	18.9
10	62	19.8
11	64	20.6
12	67	21.4
13	70	22.2

We strive to make the ordering and delivery process as simple as possible for our customers. In the unlikely event that you have questions or other problems, please do not hesitate to contact our customer service. We offer free shipping on all orders within US, UK and Canada.

Shipment processing time:

We make every effort to ship your order as quickly as possible. Processing time is 1 day (Monday to Friday) and shipping time is 3 days (Monday to Friday). We strive to ship all orders received before 12:00 PM (GMT-06:00) Central Time the same day. Orders placed after 12:00 PM, on weekends or holidays, will be processed the next business day.

Ordering Procedure:

If you wish to order one of our Norendi products, first add the desired product to the shopping cart on the product page by clicking on the “Add to cart” button or the “Buy now” button, it is important to verify that you have selected the correct variants. If everything is correct, click the “Checkout” button. On the information page, enter the correct address details.

If you have entered these details correctly, click on the “Proceed to checkout” button and you can choose between several payment options. At Norendi, all payment options are SSL encrypted, which means you can always rely on a secure payment environment.

Customers in US, UK and Canada:

• Credit card
• PayPal
• Apple Pay
• Google Pay

Once you have selected the appropriate payment method, click on the “Place Order” button, and you will be directed to the secure payment environment of your chosen payment method. Follow the instructions on the appropriate page to complete your order. In the unlikely event that you have any problems with your order, please feel free to contact us at any time.

Have you found the perfect look or accessory on our website? Of course you want to enjoy it as soon as possible! That's why we almost always ship your order the same day. The average delivery time for your order is 7 business days. We will send you an email once your order has been shipped. You will then be able to track the progress of your order on our “My Order” page. To make sure your order ships today, please feel free to contact us. Our service team is ready to help you make the right decision.

Free shipping without risk:

Your package is insured and shipped with a tracking code (track & trace). This means that ordering from our website is completely secure. Don't worry about hidden fees or shipping costs, as all shipments are completely free of charge.

Returns:

Once your order has been delivered, you have at least 30 days to test it. If you are not satisfied, you can easily return the product without having to give a reason. Please note that the product must be in new condition. Do you have questions about our return policy? Please visit the corresponding page about our return and refund policy. If you prefer a personalized service, please do not hesitate to contact us.

Return to sender:

If a package is delivered at the door or left at a post office, Norendi has covered the cost of delivering the package. If the package is not accepted or not picked up at the post office, it will be automatically returned to the supplier, and we reserve the right to deduct 15 euros from the amount refunded.

Damaged or incorrect product (defective products):

Unfortunately, it may happen that your order is damaged during delivery. As a customer, it is of course not your fault. In this case, please contact our customer service directly by sending an email to support@norendi.com. It is necessary to take photos of the problem and attach them to your email.

Please do not return the item without sharing photos with us first, otherwise we will not be able to provide you with a proper solution. Our customer service team will handle your message as soon as possible and will work with you to find the best solution.

For specific questions or more information about shipping, please contact our customer service via the contact form or by sending an email.

If you are not satisfied with your order or have a problem with one of your items and want to return it, we have a solution for you! To make sure you have a pleasant shopping experience, all customers have a 30-day money back guarantee. We want our customers to shop worry-free.

If you have any questions about a product or would like more information about the status of your order, our customer service team is available Monday through Saturday to answer all your questions via this contact form or email support@norendi.com.