Privacy Policy

Last Updated: September 8, 2025

Norendi ("Company", "we", "our", or "us") operates this website (the "Site") and provides related products and services (collectively, the "Services"). This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our Site, make purchases, or otherwise interact with our Services.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: name, billing address, shipping address, email address, phone number.

  • Payment Information: payment method details (processed securely via Shopify Payments or other authorized providers).

  • Account Information: username, password, preferences, saved items.

  • Order & Transaction Information: products viewed, purchased, returned, or exchanged.

  • Device & Usage Data: IP address, browser type, operating system, cookies, and browsing activity.

  • Communications: information you share when contacting customer support.

We do not knowingly collect information from children under 16 years old.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders (including shipping and returns).

  • Provide account services and customer support.

  • Improve and personalize your shopping experience.

  • Send order updates and promotional offers (with your consent).

  • Prevent fraud, secure transactions, and comply with legal obligations.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Shopify (our e-commerce platform), payment processors, shipping carriers, IT support, and marketing partners.

  • Business Partners: advertising networks and analytics providers (to show relevant ads).

  • Legal Authorities: when required to comply with law, prevent fraud, or protect rights.

  • Business Transfers: if our company undergoes a merger, acquisition, or sale.

We do not sell your personal data.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality (shopping cart, checkout, login).

  • Analyze usage and improve performance.

  • Provide personalized content and targeted ads.

You may manage cookies through your browser settings.

5. Data Security & Retention

We use appropriate security measures to protect your data. However, no method of transmission over the internet is 100% secure.

We retain your personal information only as long as necessary to provide Services, comply with laws, and resolve disputes.

6. Your Rights

Depending on your location (United States, United Kingdom, Canada, or other regions), you may have the right to:

  • Access, correct, or delete your personal information.

  • Request a copy of your data (data portability).

  • Opt out of marketing communications at any time.

  • Restrict or object to certain processing activities.

  • Withdraw consent (where applicable).

To exercise your rights, please contact us using the details below.

7. International Transfers

Your information may be transferred and stored outside your country of residence, including the United States, United Kingdom, Canada, and other regions. We take measures to ensure appropriate safeguards are in place when transferring data internationally.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of third-party websites. Please review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

Email: support@norendi.com

Phone: +1 763-339-7319

Address: 55 Pearl St, New York, NY 10004, United States

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM CET