Shipping Policy

This Shipping Policy applies to all orders placed on Norendi.com. We aim to provide a fast, reliable, and transparent delivery service to our customers in the United States.

Areas We Serve

Currently, Norendi delivers products exclusively to:

  • United States

We do not ship outside this region at this time.

Order Processing

  • Cutoff Time: Orders placed before 2:00 PM (local warehouse time) are processed the same business day.

  • Processing Time: 1–2 business days (Monday–Friday). Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Times

  • United States: Standard delivery within 3–5 business days.

Please note that delivery times may vary depending on your location and seasonal demand.

Shipping Costs

  • Free Shipping on all orders — no minimum purchase required.

  • No hidden charges. The price shown at checkout is the final amount you pay.

Carriers Used

We work with trusted courier partners such as FedEx, UPS, DHL, and local postal services to ensure safe and timely delivery.

Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number by email.

  • You can track your package directly via the courier’s website.

  • If you do not receive a tracking email within 48 hours of placing your order, please contact our customer support.

Customs, Duties & Taxes

  • All customs duties and taxes are handled by us.

  • The price you see on the product page is the final price.

  • If you are charged additional customs fees at delivery, please contact us with proof, and we will cover the cost.

Delivery Issues & Failed Deliveries

  • If delivery fails due to an incorrect shipping address or if the recipient is unavailable, the package may be returned to us.

  • In such cases, the customer may be responsible for re-shipping fees.

  • Please ensure your delivery details are correct when placing an order.

Damaged or Lost Shipments

  • If your order arrives damaged, please take clear photos of the package and items, and contact us immediately at support@norendi.com.

  • If your order is lost in transit, we will work with the courier to resolve the issue and send a replacement or refund.

Delays

  • During peak seasons (e.g., Black Friday, Christmas, or national holidays), deliveries may take longer than usual.

  • If your order is delayed beyond the stated timeframe, please allow up to 3 additional business days before contacting us.

Contact Information

Email: support@norendi.com

Phone: +1 763-339-7319

Address: 55 Pearl St, New York, NY 10004, United States

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM CET